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Betting Rules
Aus55 Casino operates under a licence issued by the Curaçao Gaming Authority (GC), providing a regulated framework for player account management and game fairness standards.
General betting conditions
By opening an account, accessing the website or placing a bet, you confirm that you have read and understood the rules that apply to the relevant service. These rules apply to all bets unless a particular game, promotion or market has additional conditions. If there is any inconsistency between these general rules and a specific game rule, the specific rule will generally apply to that game or market.
You are responsible for using the service lawfully and for checking that online gambling is permitted for you. You must provide accurate and current information when registering and must keep your account details up to date. An account must only be used by the person registered to it. You must not allow another person to access your account, place bets for you or use your payment method through your account.
You must meet all applicable age, identity and location requirements before using the service. We may request information or documents to verify your identity, age, source of funds or account activity. Account access, deposits, withdrawals or winnings may be restricted while checks are being completed. Where required, information may be handled in accordance with the Privacy Policy and applicable Australian laws.
- Only one personal account should be created and maintained for each player unless expressly permitted under the applicable account rules.
- You must not use the service for unlawful activity, fraud, money laundering, cheating or any other prohibited purpose.
- You must keep your username, password and other security information confidential.
- You should review each bet carefully before confirming it, including the selected game, stake, odds or applicable terms.
- You are responsible for activity carried out through your account unless you have promptly reported unauthorised access.
Placing and accepting bets
A bet is normally submitted when you select the relevant option, enter or confirm the stake and complete the acceptance process shown on the website. A bet is not necessarily accepted merely because it has been selected or displayed in a bet slip. The account balance, bet history or confirmation message may be used to show whether a bet has been recorded.
You should check the details of every bet before confirming it. These details may include the game or event, selection, stake, odds, possible return, market conditions and any applicable restrictions. Once a bet has been accepted, it may not be changed, cancelled or withdrawn unless the relevant rules expressly allow this. Requests made through chat, email or another channel do not automatically cancel or amend a confirmed bet.
Aus55 Casino may refuse, suspend, limit, void or cancel a bet where this is permitted by the applicable rules. This may include circumstances involving an obvious error, a technical failure, suspected fraud, prohibited activity, duplicate transactions, an account restriction or information that was unavailable or incorrect when the bet was placed. Any action will be considered in accordance with the relevant terms and applicable law.
You must have sufficient cleared funds or available credit in your account for the stake at the time a bet is placed. A bet may not be accepted if the required funds are unavailable. Stakes are generally deducted when a bet is accepted. If a transaction appears to have failed but the stake has been deducted, check your account history and allow time for the record to update before attempting to place the same bet again.
Errors and technical issues
Website displays, prices, odds, balances and game information may occasionally be affected by technical or human error. If an obvious error occurs, the affected bet may be reviewed and corrected, settled at the correct terms or voided where permitted. We may also suspend a game or market while an issue is investigated. You should not attempt to take advantage of a known error and should report suspected account or transaction issues as soon as possible.
Game outcomes and settlement
Bets are settled using the official result or outcome recorded for the relevant game, event or market. The applicable game rules explain how outcomes are determined, including the treatment of draws, cancelled events, incomplete games, disconnections, ties, bonus features and other special situations. If a game has a fixed result, the result generated by the authorised game system will be used for settlement.
Settlement may take place automatically after the outcome is available. Some bets may remain pending until the result is confirmed or a related market is finalised. If an event is postponed, abandoned, interrupted or materially changed, the relevant market rules will determine whether the bet remains open, is resettled or is voided. Different games and markets can have different settlement treatments, so you should read the rules shown for the product you are using.
Where a bet is voided, the stake will generally be returned to the account, subject to the applicable rules. Where a bet is a multi-selection or combined bet, the effect of a void selection may differ from the treatment of a single bet. The settlement information shown in your account history is the primary record of how a bet was processed, although records may be corrected where an error is identified.
Winnings are credited to the relevant player account after settlement, subject to account checks, applicable restrictions and any conditions connected with the bet or promotion. You should review the credited amount and report a possible settlement error promptly. A request to withdraw funds does not change the result of a settled bet.
- Read the individual rules displayed for the game, event or market before placing a bet.
- Check the final outcome and settlement status in your account history.
- Do not assume that a displayed result is final until the bet has been settled.
- Retain relevant confirmations or transaction records if you need to ask about a bet.
- Raise settlement questions promptly and provide enough information for the transaction to be identified.
Responsible betting, disputes and account records
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only use money you can afford to lose. Take regular breaks, avoid chasing losses and do not gamble when affected by alcohol, medication, stress or other factors that may affect your judgement. You can review the Responsible Gambling information available through the website for practical tools and support options.
You may be able to use account controls such as deposit limits, time reminders, temporary breaks or self-exclusion, depending on the services available to you. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate gambling-help service in Australia. A request for account restriction or self-exclusion should be made through the available account or support process and may be subject to verification.
Your account history may contain records of deposits, withdrawals, bets, results, adjustments and other account activity. You should check these records regularly and keep your login details secure. If you notice an unfamiliar transaction or believe that someone has accessed your account, stop using the account and report the issue through the available support channel without delay.
If you believe a bet has been accepted, settled or recorded incorrectly, first review the applicable game rules, these Betting Rules and your account history. You may then raise the matter through the available customer support process. Include the relevant date, game or market, stake, transaction reference if shown and a clear description of the issue. Providing complete information can help the matter be reviewed efficiently.
Any complaint or dispute will be considered under the applicable complaints process and relevant Australian requirements. We may ask for additional information to verify the account and investigate the matter. Nothing in these rules limits any rights or protections that cannot lawfully be excluded. These Betting Rules may be updated from time to time, and the current version published on the website will apply to future use of the service.